Bill Marriott's 12 Rules for Success

One of my favorite reads is Marriott on the Move. The blog is written by Bill Marriott, former Chief Executive Officer, and the Executive Chairman of the Board for Marriott Internationals' Chain. In Marriott on the Move, he talks about leadership and management.

I am a geek for anything organizational development. Therefore, I read any new post almost immediately. His most recent post was amazing.

His 12 Rules for Success:

1. Challenge your team to do better and do it often

     2.  Take good care of your associates, and they'll take good care of your customers, and

          they'll come back

     3.  Celebrate your people's success, not your own.

     4.  Known what you're good at and keep improving.

     5.  Do it and do it now. Err on the side of taking action.

     6.  Communicate by listening to your customers, associates and competitors.

     7.  See and be seen. Get out of your office, walk the talk, make yourself visible 

          and accessible.

     8.  Success is always in the details.

     9.  It's more important to hire people with the right qualities than with 

          specific experience.

   10.  Customer needs may vary, but their bias for quality never does.

   11.  Always hire people who are smarter than you are.

   12.  View every problem as an opportunity to grow.

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