Showing posts with label starwood. Show all posts
Showing posts with label starwood. Show all posts

Monday, March 17, 2014

Earning Points at Hotel Resturants

In the pursuit of points & miles, you need to think about earning points constantly. One place where you might be leaving points on the table is at hotel restaurants. Many hotel chains allow you to earn points for money spent at restaurants even without staying at the hotel.

Photo Credit: Blue Duck Tavern - Park Hyatt Washington,DC
Last year, I wrote about how I earn points for a business lunch at the Park Hyatt Washington, DC. That one business lunch earned me 5,000 Hyatt points.

Starwood has a promotion going on until April 30th that earns you double points per $1 spent. Typically, you earn 2pts per $1 spent at Starwood Hotel restaurants even when not staying at the hotel. This promotion gives you 4pts per $1 spent.


To register for the promotion, go here.


Not all Starwood restaurants are participating. The list of participating restaurants can be found here. Over 1,000 restaurants worldwide are participating. In the United States, there are 98 restaurants participating. 5 of them are in Washington, DC.

Here are the rules of the promotion:


  • Offer is valid from February 1, 2014 until April 30, 2014 

  • Members must register for the promotion at spg.com/twiceasnice to participate in the offer.

      • Only eligible food purchase are allowed
        • Greater than $10 charges 
        • no alcoholic beverages 
        • not in connection with a banquet, meeting or other function  
      • Must provide SPG number at time of dine

      I would register for this promotion, even if you aren't planning on using it. You never know when you might dine at a SPG hotel.


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      Tuesday, February 11, 2014

      A Cold Shower Turns Into An Important Travel Lesson

      On Saturday morning, I awoke to take a shower at the Hilton. After a long night, all I wanted was a nice hot shower. What did I get? Ice cold water.

      Photo Credit: http://gettingstronger.org


      On my way to breakfast, I sent this tweet:



      I meant to say.... "brrrr....no hot water this morning at @hiltonhotels Stamford."

      Less than 15 minutes later, I got this response from Hilton Help


      I sent them my confirmation number and I got this response:


      Shortly after this tweet arrived, I received a call on my cell phone from the on-duty manger. She wanted to explain that the engineers had informed her that hot water was slowly going back to normal levels. I explained to her that the tweet was joke, but I appreciated the call.

      In less than 90 minutes from my initial tweet, I got a call from the manager. Even though the call was not necessary, it was cool that @hiltonhelp got management to call me. Hopefully, I could get the same attention when I actually need something.

      Most other hotel have twitter accounts as well:

      Hyatt - @hyattconcierge

      Starwood - @starwoodbuzz

      IHG - @ihgcare

      Marriott - @marriott

      Kimpton - @kimpton

      I think its important to follow all of them. You never know when you might need them.

      Social Media, how did we exist without you? Oh, that's right, we had to complain in person.
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      Thursday, September 26, 2013

      Hotel Chain for Coffee Lovers???

      New York Times is reporting that Starwood's  Le Méridien otels are aiming themselves to be the hotel of choice for Java Lovers.

      To achieve the goal of being the hotel of choice for java lovers,  Le Méridien plans on having a dedicated coffee expert at each of its 100+ hotels.

      "The lobby-based baristas will be responsible for encouraging social interaction and connecting guests to what’s happening locally, with recommendations on things to do around town.
      “It’s a bit of a twist on a concierge, but more integrated into the food and beverage scene,” said Brian Povinelli, global brand leader for Le Méridien.
      While hotels increasingly try to get guests to spend more time and money in their lobbies, Le Méridien’s coffee program seems to aim primarily at sociability. Guests will receive a voucher, making their first cup in the lobby free."
      The concept is an interesting one. However, by striving to be the hotel of choice for java lovers, does Le Méridien alienate non-coffee drinks. For instance, I don't drink coffee, so this "barista" does nothing for me. The "baristas" sounds like a concierge that serves coffee. Ummm...no thanks!

      I stayed at the  Le Méridien in Arlington, VA earlier this year. Overall, I enjoyed the hotel a lot, but I don't know how this new baristas will add to the experience. Le Meridian is this upscale hotel at a reasonable price. I didn't feel like it need a gimick like a coffee barista to make me want to stay there more.


      Maybe this is Starwood's master plan? Will each of its hotel brand have something distinct about it. The W hotel is the party hotel. The Alfot's have the XYZ Bars. Now coffee baristas at Le Méridien?

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       Follow us on Twitter @doit4thepoints! Have a question for me? E-mail me at jd@doitforthepoints.com

      Thursday, August 29, 2013

      Current Giveaways Round-Up

      Here is a quick round-up of some giveaways and promotions from around the community:



      • Giddy for Points is giving away 2 United Club Passes
      • BA Blogger Live From a Lounge is giving away 50,000 Hyatt Points
      • Heels First Travel giving away $100 Amazon Gift Card for subscribing to their newsletter
      • Starwood Hotels has an interesting promotion to win 250,000 points
      • Homewood Suites has a contest to win a trip to this years Macy's Thanksgiving Day Parade
      • American Airlines's Planes promotion to win a trip for 4 around the world or other prizes
      Reminder, Do It for The Points is having our giveaway. $400+ prizes up for grabs. 

      Can't win if you don't play . . . 


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       Follow us on Twitter @doit4thepoints! Have a question for me? E-mail me at jd@doitforthepoints.com

      Sunday, July 7, 2013

      Earn United Miles on Tickets - ScoreBig & Audience Rewards

      Another way to earn United is by shopping for tickets to sporting events, concerts, and plays. United has partnerships with Scorebig and Audience Rewards that allows you to earn miles for each purchase through their site.

      ScoreBig

      Scorebig is a ticket website that sells tickets to sporting events, concerts, plays and family shows. The website acts very like Priceline.com. You pick the section that you want to sit and the amount you want to pay per ticket. For instance, I tried to buy tickets to an upcoming Nationals game and here is what they offered.




















      Next, you make an offer per ticket and the system tells you the likelihood of the bid being accepted.


      Finally, you fill in your personal information, credit card information, and hit submit.




















      If your bid is not accepted, you can not make a bid on the same tickets for 24 hours.

      Now where do the miles come into play. Well, you earn 5 points per $1 spent at ScoreBig.


      Also, ScoreBig is offering a 1,000 mile bonus on your first order until September 30th, 2013. You must spend at least $30 in your first transaction to earn the bonus.







      According to their website, you will never be charged fees for purchasing tickets with ScoreBig.


      Audience Rewards

      While you can buy a variety of different tickets with ScoreBig, only play and musical tickets can be bought at Audience Rewards.

      Audience Rewards sells tickets for shows in NYC, Charolette, NC, Chicago, Los Angles, San Diego, Tuscan, AZ, Durham, NC, Wantagh, NY and Holmdel, NJ. 

      Many of the hottest shows are eligible to purchase. 

      The amount of miles you can earn depends upon the show. For instance, Kinky Boots is offering 100 miles per ticket purchased.


      However, Potted Potter earns only 50 per ticket.


      Frequently, Audience Rewards will have promotions offering additional miles for presales. For instance, Audience Rewards is offering 1,600 per ticket for orders of Janis Joplin.


      Audience Rewards has partnerships with United, US Airways, Delta, Amtrak, Starwood, and Best Buy.

      In full disclosure, I never used either ScoreBig or Audience Rewards. However, I may try out ScoreBig for sporting tickets like the Nationals or Capitals.  If you need to buy tickets to an event, it can't hurt checking these two websites out. 





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      Friday, April 19, 2013

      No Hotel Room For You!!!

      Now this is the story all about how my life almost got flipped, turned upside down, and I'd like to take a minute, just sit right there, and I'll tell you how I almost got fired this week....

      You see part of my job working as a junior loan officer is being an assistant to a senior loan officer. 90% of the time my assistance involves mortgage work. However, 10% of the time I need to help her with things in her personal life. Think Meryl Streep in Devils Wears Prada. Earlier this week, my boss learned about a death in the family and had to go to a funeral, at the very last minute. I was asked to book her a hotel room for that night. After checking Orbitz to see which hotels were in the area, I went to the Marriott website to book a room for that night.

      At 10pm, I get a frantic call from my boss telling me that when she arrived at the hotel, she was told that the hotel was sold-out and they did not have a room for her. The Marriott employee told her that they had been sold out for a conference most of the week and they had no idea how she was able to book a room. However, the good news is that they had booked her a room at a comparable hotel down the road.

      When she arrived at this "golf resort" hotel: the first thing she noticed was that she was the only woman at the hotel. The next thing she noticed was that the hotel was directly out of a Mad Men episode. The hotel seemed not to have been updated since the 1950s, shiny curtains, gold and green fabric walls and ash trays everywhere. 

      After hearing my boss' story, I started to wonder, what rights do people who book rooms, but arrive to oversold hotels?

      The answer is a none. Not a single right. Unlike the airline industry, who, by law, have to compensate you for denying you boarding due to overselling,  no laws govern hotel overbooking. Each hotel chain has its own policy about helping customers in this situation.

      My research turned up that very few hotel chains have policies regarding oversold customers. Worse, finding those policies on individual chain's websites turned into a needle in a hay stake hunt.

      The easiest to find was Hyatt. In Hyatt's Reservation FAQ, we find this little gem:

      What is Hyatt's reservation guarantee?

      If you book a room on Hyatt.com and prepay with a credit card, Hyatt will have a room reserved for you when you arrive, or will provide, at no cost to you:
      ·                  A free night at a comparable hotel
      ·                  Free transportation to and from that hotel
      ·                  One free telephone call to advise your family where you can be reached


      Now, Starwood was a little more difficult to find, but this little paragraph was present before making hitting submit on a reservation:

       For reservations guaranteed with a form of payment at time of booking, rooms are held until hotel check-out time the day following arrival. For reservations not guaranteed with a form of payment at time of booking, rooms are held until set cancellation time per the rules of the reservation. In the event more guests arrive than can be accommodated due to hotel overbooking or an unforeseen circumstance, and hotel is unable to hold rooms consistent with this room hold policy, hotel will attempt to accommodate guests, at its expense, at a comparable hotel in the area for the oversold night(s), and will pay for transportation to that hotel.

      Marriott has a whole page devoted towards reservation guarantees. However, the page makes it seem that these guarantees are only for people with Gold or Platinum Status. For example, you have Platinum status and arrive at a JW Marriott to find no room available for you with a reservation, this pages says $200 and 2 Room Certificates should be coming your way. What about a person like my boss with no status?

      I spent time on Hilton's , Kimpton and Choice Hotel's websites and found no mention of what might happen to a customer arriving to a sold-out hotel with a reservation. So, I decided to call each reservation line to see what I could find out:

      Choice Hotels: I was told that it is up to each local hotel to decided how to handle customer in oversold hotels.

      Kimpton Hotels: The general policy is to find you a hotel nearby at the expense of the hotel.

      Hilton Hotels: This was like pulling teeth. My first call, I was told that this would never happen, we do not oversell our hotels. My second call, I was told that the oversold hotel would direct me to call the 1-800 number to be rebooked. My third call, the agent told me that I should arrive early to the hotel to avoid this from happening. Very reassuring!

      It is sad that there are no protections for hotel consumers like there is with airlines. Yes, I understand that hotels have an interest to have full hotels, but they do so without any risk. There is not penalty for there overselling actions. Worse, many of these hotels leave it up to the individual hotels to make the call of what the customer should received. Can you imagine getting off a plane at midnight, taking the airport shuttle to the oversold hotel only to find a desk agent unwilling to help you because he/she is having a bad day? I bet it happens more often than not.

      Hotel chains need to have written policies on how to handle these situations. It should not be left to local hotel employees to decided what to give oversold customers. That will only lead to inconsistencies and even worse very unhappy customers. And I know this is probably going to far, these policies should be posted on their websites. Customers should have the comfort of knowing that a reservation will result in a room at the hotel, but on the slim chance a room is not available, you will be taken care of.

      In the end, I still have a job, but a disgruntle boss. But at least she did not ask me to get her the new Harry Potter book by COB.


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      Follow us on Twitter @doit4thepoints! Have a question for us? E-mail us at chris@doitforthepoints.com or jd@doitforthepoints.com

      Sunday, February 17, 2013

      Hotel Review: Dulles Aloft

      My final stay for Starwood's 4,000 point bonus led me to the Dulles Aloft. I decided to make my final mattress run at the Dulles Aloft due to price $75 and my desire to try the Aloft brand.

      The hotel is located in Ashburn and is about 5 miles or 10 minutes away from the airport. Be warned, there is nothing but a gas station near this hotel. To get from the airport, you will want to take the Courtyard Marriott shuttle, which is next door to the Aloft hotel. They share airport transportation.



      The check-in desk is right in front of the front door:


      Check-in took less than 3 minutes. I was thanked for being a Starwood member and given a certificate for a free soda, water or Poweraid. It was a nice touch and I see Starwood doing this more and more.



      I was given a room on the fifth floor. The entire hotel has an upbeat energy to it. It can be seen in the hallways with the colors:



      The hotel is in an L Shape. I was given a room on the small end.


      The room was tiny. If I was staying here for a long time, it would be way to small for me. When you first enter the room, you are in the bathroom/closet area:





      The back of the closet is actually the massive head board of the bed and separates the bedroom from the bathroom:



      The room is made for a young person. Ipod dock, next to the bed:


      Retro alarm clock for quirkiness:


      And on a desk, a box to connect your laptop to stream things on the TV. A card on the box indicated the front desk had all the cables needed to make it work.


      The bench was nice in the morning to get ready in the morning. The bathroom had modern fixtures:


      The toilet and shower were separated by a mirrored sliding door:

                                           

      The hotel advertises oversize showers and it keeps its promise:


      Shampoo and shower gel are available in push bottles in the shower:


      The hotel has a gym with a few treadmills, elliptical and a bikes:


      Free weights (they were missing the 15 pounders), balance balls and a weigh resistance machine, that needed repair.

       Across from the gym was the pool, which was small, but sufficient.


      Plenty of places to sit including an interesting canopy:


      The rules were very interesting as well:


      Outside of the pool was a very nice outdoor lounge area. No one was outside because it was very windy, but they had heat lamps. I could only imagine a 40 degree night, the place would be packed:



       The highlight of any Aloft hotel is the lounge/bar area:



      Grab a drink and sit by the fire:



      Meet your new friends by the pool table:


       When I arrived, the downstairs was full of energy with a DJ. People were relaxing by the bar, playing pool and surfing the internet (free for everyone).

      Sorry for the bad picture
      Next to the check-in area is a self-serve food area. It had candy, sandwiches various drinks and breakfast food. Pick what you want and pay the front desk. Prices were the same as gas station:






      The Aloft website describes their brand as, "Aloft Hotels is a modern, fresh and fun destinations. Aloft is a hotel that celebrates the individual and gives you freedom to control and customize your travel adventures to fit your personal style. It is a place where walls have been knocked down to create a space that is open in design and open to possibilities. A place where energy flows, personalities mingle and opportunities abound."

      I would describe the hotel has an upscale European hostel. Its great for young business travelers. You can come back from work to the hotel and hang by the bar and meet people your age. You can have your alone time, but have a social life. 

      I would defiantly stay at Aloft again. It was fun, clean and upbeat. There was this positive energy screaming from the hotel. From the lights outside of the hotel to the music inside, you walk around with a bounce in your step.

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