Thank You Chase for My Two Club Passes

I have written here and here on my troubles getting my 2 United Club passes from the Chase United MileagePlus card. Well, as the title indicates, I received a letter today from Chase.

Inside was a leaflet that "thanked me for my loyalty"

And my two club passes:

I write this post to thank Chase for making an error right and in such a quick fashion. I got the passes in 10 days; instead, of the 30 days indicated in their last letter. I believe I am an honorable man. If I criticize a company for an error, I also need to praise companies for doing something correct. Thank you Chase!

Also, I got this twitter message after my last post:

Ok Chase, we can be friends again! Let's get together real soon. I apply now and you come by my place anytime next week via FEDEX.
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I Got Punk'd By United and Chase

I came home today from work to a mailer from Chase:

My Chase United anniversary package came. Inside was a nice letter thanking me for my loyalty ...

 And a nice brochure with pretty pictures:

  When I opened up the brochure, I found this:

 "Be our guest....twice. Enjoy these passes when you travel," but there was no passes attached. I saw the sticky glue thingy, but nothing attached. How am I suppose to be your guest without passes?

I called Chase and spoke with a representative. The conversation went something like this:

Me: I received my anniversary package today, but the club passes were missing.

Chase: Did you check the entire package?

Me: Yes, I see the glue, but nothing was attached. I checked the empty envelope and nothing was in it.

Chase: Did you check the brochure?

Me: Yes, the glue is there, but nothing is attached.

Chase: Hmmm...Silence for close to a minute.

Me: Is there someone else I should speak to?

Chase: No, I don't know how to handle this. I have noted your account and asked for this to be escalated.

Me: Ok

Chase: You will receive a letter with our determination in about a week.

Me: Will I get new passes?

Chase: Yes, in 3-6 weeks.

Me: Thank you???

3 to 6 weeks to receive replacement passes seems excessive. I can wait, I don't really need the passes anytime soon. However, punking someone in a letter thanking for my loyalty is not good customer service practice. 

All I can do is wait . . . 

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