Thursday, May 9, 2013

Are You Liable For Sitting In An Exit Row?

On my mileage run this weekend, I had a lot of time to think. Lots of time to think. As I sat in exit row seats on two of my three flights, I started to wonder, "am I liable for sitting in an exit row seat if something goes wrong?"

I spent the past few days researching this topic with little success. After using Google search terms, "exit seat liability" "am I liable for sitting in an exit row," " passenger liability," and many others, I came up with no laws, statutes, or rules governing liability for sitting in an exit row.

Next, I went to each airlines Contract of Carriage to see if they had anything about exit row liability. After checking, United's here, US Airways' here, Southwest's here, Alaskan's here and Delta's here, I learned that each does not mention exit row liability and liability overall was talked about little.

Finally, I went to the FAA rules and they were silent on liability as well. However, I did learn that FAA does not require the airlines to have passengers in exit row seats; throwing out the argument that charging for those seats is a safety hazard.

I am not a lawyer and have no formal training with law. If someone who is a lawyer or even a reader finds something about this topic, email me. I will immediately add an update this post.

Using my one college law class, in the absence of a law specifically stating you are not liable for something, one must assume that you could be held liable and sued. It is shocking and a little unnerving that I may be held liable if something happened on a plane and I was in charge of opening the exit door. Playing the various scenarios that could result in litigation is unnerving. I could image someone suing you for of course failure to open the door or taking to long to open the door. Similarly, what happens if your carry-on trips someone and they hit their head on the way out the window or if you are helping someone out the door and your help is construed as an unwanted advance or inappropriately touching them. All four scenarios could be made worse if you had a drink or two on the flight or before boarding. One could see a lawyer arguing that your judgement and capacity were inhibited by the alcohol.

The four scenarios I laid out are just the tip of the iceberg. One could probably come up with many other scenarios that could result in someone suing you. In our litigious society, one can almost guarantee a lawsuit being file for actions that occur trying to exit a plane after an accident.

One of the reasons why I think there are no laws or rules regarding liability in the exit row is that Congress is always late the party. They tend to only take major action after something big occurs. Oil Spill...tighten drilling regulations. Wall Street Crash... financial reform. In my modern history, I can not remember a plane crash, except the Miracle on the Hudson, where survivors had to leave a plane immediately to save their lives. The lack of accident is probably the driving force behind the lack of laws and rules limiting or eliminating someone's liability for sitting in the exit row seat.

During the past week, I spoke to a handful of my friends about this question swirling in my head. Surprising each of them suggested me looking at Good Samaritan Laws. I had the same inclination. The problem with Good Samaritan Laws is that they tend to be state based. Worse, not all states provide Good Samaritan protection to laypersons, only first responders or those who are trained in first aid. Also, Good Samartian provisions do not apply to all situations. Many laws require that the person you are helping to be in imminent danger. In the absence of imminent danger, your actions might be deemed as reckless. The example most often cited is a motor vehicle collision occurs, but there is no fire, no immediate life threaten injuries and no danger of further collisions. If someone, with good intentions, causes injury by pulling the victims or victims from the wreckage, the court has ruled, in some instances, that the Good Samaritan laws do not apply, because of the lack of immediate danger. Imagine a plane crash, there is no fire, smoke or visible danger and you help an old women out the emergency window and she breaks a hip, leg etc. one could see the courts saying that the Good Samaritan law does not apply.

Making things even more complicated is that debate of which state's Good Samaritan law should apply. Some believe its the state/country where the plane is registered; others believe if the plane is on the ground then its the jurisdiction where the action occurred. The Good Samaritan law has not been used often in airline related instance and when it has it typically a doctor or EMT helping out with a sick passenger aboard the plane. Do we really want people taking time to research the state's laws before helping people out of a plane crash? Sometimes there is little time to process information and instincts take over...I would rather have those instincts kick in rather than let the thought process

Many of you might have reached this point and may be fuming, "you had us read your whole post and you have no real answer." Yes, I am sorry to those who feel this way, but I am bothered that their is no clear answer to this question. I feel that you as a consumer should be notified of your liability before agreeing to it. When we ride our favorite roller coasters, there are sign laying out the danger to you. Most wet floors have signs to warn you of their danger. However, no warning is given to you about the liability that you may inccur for sitting in an exit row seat?

During my research, I did stumble upon a scholarly article by Wendy Gerwick, "Taking Exit Row Seriously," who argues that those who sit in the exit row should be held liable. You will need a scholarly journal database log in to read it, but its excellent. Her argument is based upon the notion that if people sitting in the exit row are held liable than those who are truly able and willing to help in an emergency will sit there. I don't disagree with her logic. We need to discourage those unable to help in an emergency from sitting in the exit rows. My fear is that the opposite will happen; no one will sit in there due to the threat of being sued. I would rather have a 50/50 shot that the person sitting in the exit row can open the exit door than have no one sit in the row and rely on some having to get to the door quickly.

Yes, I love the extra leg room that sitting in the exit row affords:



But without the reassurance that I won't be held liable, I won't be sitting there anytime soon. Yes, I know my loss is others gains, but I am gonna play on the safe side.

As a reminder, if I missed something, please please please let me know.


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Wednesday, May 8, 2013

Don't Believe the Hype - Airfares Aren't Going Up

When the first rumblings of the merger between US Airways and American Airlines began many in the media, and even some in the travel blogging world, worried that prices would skyrocket. The prevailing argument was that as the number of airlines decreased, the prices of flights would increase because of a lack of competition. In fact an article in today's Wall Street Journal that popped up after I had already written the first draft of this article argued that mergers are bad for frequent flyers.

But I completely disagree with that notion. From 2000-2013 there have been 12 major airline mergers and acquisitions and many other small companies that have joined forces. This includes major mergers like American Airlines and TWA, US Airways and America West, Delta and Northwest and, of course, Continental and United. So the natural reaction would be that over the past 12 years the prices of airline tickets have continued to climb over and over to the highest levels out there. But that's simply not true.

A study from the Department of Transportation's Bureau of Transportation Statistics Research and Innovative Technology Administration (say that three times fast) has found that airfare in the United States decreased by an average of 16.7 percent from 2000-2012 and 0.2 percent from 2011-2012. The average airfare in 2000 was $449 and in 2012 it was $374 in 2012 dollars. The observation was domestic round-trip itineraries and it included the total price of the ticket, including all taxes and fees.

The study also focused on the prices for the top 100 airports in the United States and it found that only 14 out of 100 airports saw an actual increase in prices from 2000 to 2012. The most shocking of those airports was Dallas Love Field and Chicago Midway, which saw an 8.6 and 4.4 percent increase in prices respectively. What is unique about these airports is that they are dominated by Southwest, which is know as one of the leading low cost carriers. I don't know that this necessarily means that Southwest is increasing their prices overall, but there could be an argument that in this case the lack of competition did result in increased prices.

But for the remaining 86 airports, they all saw a decrease in prices. The range was -0.3 decrease for Sacramento to a -47.5 decrease for Atlantic City.

I believe that this runs counter to the idea that airline mergers automatically mean an increase in airfare. The fact still stands that there are major airlines competing with each other. How many times a week do we see fare wars between the major carriers and the lower cost carriers trying to undercut them all, while offering their own levels of service.

The fact is travelers have started to adapt to the airline market that they live in. You will find that most people who are "average travelers" are alright sticking with their low cost carrier and could not care less if they have to take Southwest, Spirit or Frontier. People that fly more often may also prefer a low cost carrier, but most are quite loyal and would rather build up their loyalty with a legacy carrier who offers a few more perks. The economic preferences of travelers truly comes out in these situations. It is to the benefit of airlines to charge less for their flights to get the traveler who will pay for the cheapest ticket they can find and also attract the business traveler or savvy traveler who builds loyalty to get them on board as well.

But I think the bigger message for fliers of American Airlines and US Air is that they shouldn't worry about higher prices. There is a chance of course that I could be wrong, but the data over the past 12 years seems to disagree. We also have to remember that just 12....yes 12 out of nearly 900...routes overlap for US and AA. This means that they are not going to have to consolidate routes or try to compete against each other. The service levels can remain mostly the same with a few tweaks to get rid of old routes that went through old hubs that are covered in other areas.

The greater proof in the pudding is the data from United/Continental hubs over the past 12 years which saw the following changes in airfare:

Continental Hubs 

Cleveland                   -0.5 percent
Houston                     -6.3 percent
Newark                      -19.9 percent

United Hubs

Denver                       -42.0 percent
Washington Dulles    -23.6 percent
Los Angeles              -13.5 percent
Chicago O'Hare        -27.6 percent
San Francisco           -29.9 percent

The total reduction works out to an average of -20.41 percent.

There is a need to be worried about airline consolidation and there have been cases of price increases in the recent future as airlines try to compete in new markets and fly as efficiently as possible.  We know that if the industry continues to merge and we end up with only a few airlines airlines there will be a monopoly on prices, but right now there is nothing to worry about as the long-term trend is still on the side of the flyer.
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Tuesday, May 7, 2013

The Plant: Cafe Organic

On our recent trip to San Francisco, Chris, his GF, and I had five hours between flights. Our original plan was to go one BART from the airport for Dim Sum. After looking at the amount of time we had to waste, we decided to go down to the ferry terminal/Embarcadero area for lunch.

After walking around the ferry terminal and viewing all of the fast food options, we walked away from the bridge and stumble up the The Plant: Cafe Organic.


The restaurant offers inside seating and outside seating:



The outside provided a great breeze, sunshine and a good view:


After a 20 minute wait, we were seated inside. The food menu is heavy on organic, local sourced food.

Chris ordered Mango- Lime Chicken Panni:



His GF ordered Tuscan Chicken Panni:

I ordered a ton:

1st: Beet Salad - very tasty, but it needed salt and I wish the beets were cut smaller:


2nd: The Plant Buger - The bread and potatoes are great. The burger was gross. It was made of beets, 
                                    reason for the color, and lentils, bulgar wheat, and mushrooms.




 3rd: Stuff French Toast: Yum. Yum. Yum. It was amazing! The toast had a lemon custard that was amazing!


Overall, our experience was great. The location was beautiful, the service was superior, and food was good. Would I come here again, maybe. However, I would send others here.

The Plant has three loactions: one in Embarcadero, one downtown, another in the Marina, and one in Terminal Two for SFO. 




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Monday, May 6, 2013

TSA Adds Pre Check to Select International Flights

Associated Press airline reporter Scott Mayerowitz just tweeted out a link to a press release on the TSA website announcing that Pre Check will be available to passengers traveling on "some" international itineraries.

Previously Pre Check was only available for domestic itineraries and the new changes would mean that individuals connecting to international destinations, or returning from an international destination and connecting to a domestic flight, would be eligible to hear the "three beeps" when they get to the TSA check point.

This is a huge step forward in the program because it opens the doors to even more travelers. Business travelers who might be eligible for the program, or already have membership in a program like Global Entry to expidite their customs proccess on an international trip, were potentially missing out on the benefits of Pre Check by focusing their travel internationally.

The question that remains to be seen is what international itieraries will be eligible for Pre Check? I am betting that they will start out with trips to countries that have a relationship with the TSA already and allow for expedited customs and immigration for citizens with a Global Entry like program in the United States and have reciprocity agreements with Global Entry users entering their country.  As the program continues to expand it seems like more "trusted traveler" like programs will emerge as a way to ease the travel process for travelers.


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DoubleTree Introduces New Social "DTour" Platform - Offers A Trip Around the World

The DoubleTree brand of Hilton has launched a new platform on YouTube called, "DTour."  The new page is new social way to plan your next vacation. The page has a map that features DoubleTree properties all around the world and it has videos associated with certain properties.

It also features tips and videos that are submitted by users around those properties. The goal of the "DTour" program is to help you plan your next vacation by knowing what there is to do in any location around the world. The feedback of what you should do, where you should eat, or where you should stay will come from users who will submit their own tips or videos on the subject.

I personally think this is a great way to move into the "social" aspect of travel and move just beyond the typical TripAdvisor report of an area. We know that people are more likely to go to visit a certain place, restaurant or stay in a certain hotel if they can get a recommendation from someone who has gone there before and has a good review of the place. Bringing this "social recommendation"element of travel planning and conveniently featuring DoubleTree locations nearby is a great look at the future of the use of social media and social platforms by hotel brands. They don't just view their customers as looking for a place to stay, instead they want them to be social and to view the hotel as a means to their vacation, not the end goal.

As a part of the launch of the "DTour" program DoubleTree is giving away six (6) around the world trips to those that submit a video of a vacation they loved on their "DTour" page on YouTube.

Would you ever consider looking at something like this to plan your trip? Or would you rather go the traditional planning route?


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Low Level Airline Status: More Than It's Cracked Up To Be

At last weeks Frequent Traveler University in McLean, VA the butt of most jokes was our poor Delta flying friends who try to redeem their miles and find out that you can only get a trip from Chicago to New York for 335,000 skypesos in coach. But the second butt of most jokes was low level airline status.

Most of the presentations on airline status seemed to insinuate that most airline status isn't worth it until you get to the top levels, your 1K or Executive Platinum, and that's when the real benefits kick in. While that may be true for the ultimate business traveler or the supremely hardcore flyer, for me I don't actually think that low level status is that bad for the average miles/points enthusiast who doesn't travel for work.

This is the first year that I have had any kind of status and I squeaked into United's Premier Silver  level of status for flying just over 25,000 miles in 2012.  When I qualified I was actually really excited to have my first level of status and to check out the benefits.

This year I have flown just about 25,000 miles in the first four months of the year so I have had a few trips to experience what the lowest level of status can get you and have been pleasantly surprised!

Many of the benefits of the lowest level of status on United can, of course, be obtained with their MileagePlus Explorer Card (link directly from Chase; we do not have affiliate links). Those include the free checked bags and Priority Boarding. But I can count the times that I have actually checked a bag on one hand so this benefit doesn't really matter that much to me. The Priority Boarding is nice with everyone bringing their "carry on" sized bag onto the plane, but the added benefits that come with status can add value beyond the credit card.

One of the main benefits that most people hope to enjoy when you have status with an airline is the chance to get upgraded to first class. I've actually had decent luck as a Premier Silver. Most people told me that I would be lucky to get one upgrade as a Silver. So far this year I am 5/16 in upgrades and have been number one or two on the waitlist for about seven of the remaining flights. On our mileage run to San Francisco yesterday (which JD wrote about from the perspective of his first ever mileage run) I went 2/3 on the upgrade front, including a flight from Chicago to San Francisco. On our flight back from San Francisco to Baltimore I was number one on the list, but ended up as number two because they accidentally oversold first class.

But I think the biggest benefit of Premier Silver status is the access to Economy Plus at check in and the ability to add a companion into Economy Plus with you. I have never had trouble getting an Economy Plus seat at check in and always get the seat that I want. I've never had to choose between sitting in the middle in Economy Plus or sitting in an aisle at the back of the plane. That could change if my travel habits were to ever change...but for now it's not a problem. If we take yesterday's set of flights as a starting point (Baltimore - Chicago - San Francisco - Baltimore) access to Economy Plus saved me around $150 if I would have paid for every leg, including the hefty $87 charge for the SFO-BWI flight. That level of savings really adds up over time.

I personally think that most of the value of having a low level of status comes if you are a casual traveler who travels mostly on the weekend. The loads on aircraft are much much lower on the weekends and so your competition against the road warriors during the week is significantly reduced and your chances of an upgrade are much better.

If you are a casual traveler, like me, that is willing to go on "mini mileage runs" or "weekend trips" along with your regular travel and don't mind missing out on an upgrade more often than not there is real value in low level status. In fact, I would argue that it makes those times when you ARE upgraded even sweeter because you aren't expecting it!

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Sunday, May 5, 2013

Observations from My First Milage Run

I completed my first mileage run, yesterday early this morning. Chris, his GF and I flew from DC to SFO for lunch. It was a great experience and I came away with some interesting observations in my journey.

1) Flying across the country for lunch is AMAZING and also great conversation starter!

         I was a little drunk still when Chris picked me up at 3:45 yesterday. See, I went out drinking
         the night beforehand and telling  girls that you are "flying to San Fran tomorrow for lunch and
         coming right back"  is a great conversation/pick-up line. I may need to keep that in my
         arsenal for use more often.

        Similarly, the club agent at ORD thought it was funny that I was coming right back to BWI last
        night. He comment that he "only thought airline employees fly to go get lunch," and told us
        that he takes his family to lunch in Boston, New York and Miami all the time.

2) Getting bumped from First Class is worth at least $500

        This did not happen to me. However, on our flight home from SFO to BWI they
        upgraded/oversold too many first class by 1. They asked for a volunteer to bump down
        to Economy Plus and were offering $500 to do so. Someone jumped up and took the offer
        within seconds of the offer. Most likely a person who was upgrade with status.

3) The United Fleet Is Old

        On everyone one of my three flights, I notice that the United Fleet is showing its age. Two
        of my seats were not secured properly making for some fun landings:

     

        The paneling on any other flight was peeling:

                                                       

Chris mentioned to me that the 757-200 we were flying is being replaced with the new 737-900s United purchased. So, that's a good sign.

   4) United Lets A Ton of Economy Plus Seats Go Unsold

        On each of my three flights yesterday, Economy Plus, which I was sitting due to Chris's
        status, was 1/2 empty, while the rest of economy was full. When I checked in Saturday
        morning they wanted $17 for an economy plus seat and Saturday evening they wanted $87.
     
        Why doesn't United firesale these seats? It doesn't cost you anything more for people to sit
        there. This is income that United is leaving on the ground. If day of flight, you have 1/4 or 1/2
        of Economy Plus empty, why wouldn't you auction them off or sell them for $5. This is going
        to sound weird, but "shame on you United for leaving money on the ground." That's almost
        as leaving points on the table!

   5) The Plant Burger Does Not Taste Good

        We went to the Ferry Terminal for lunch and I got the Plant Burger, a beet burger:

                   
 
  6)  Boudin Sourdough (SFO Food Court) Rocks!

       The GF, on the trip, told me I needed to get a sandwich from this place. I got the
       Turkey Cranberry for my dinner on the way home and it was amazing. Also, they had
       bread bowls filled with soup that look yummy! If you have a layover in SFO, go to Boudins!

Boudin's at SFO Food Court

7)   A Street Performer's Sign Can Sum Up A Trip

             

Chris and I in Front of the Ferry Terminal

SFO thanks for a great day!




     

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