The always informative and very well done "The Middle Seat" blog at the Wall Street Journal this week took a look at how passenger's rights on airlines have changed over the past few years as Transportation Secretary Ray LaHood prepares to step down.
In Sec. LaHood's time the Dept. of Transportation has implemented changes that were aimed at curbing long tarmac delays, show the full ticket cost and taxes at time of purchase, increased compensation options for involuntary bumps and my favorite option....the 24-hour cancellation on all tickets (Remember: Book first, ask questions later...well within 24-hours).
But the article highlights the failure of a committee that was formed by Congress to address the problems consumers are facing and make recommendations to Congress and the Dept of Transportation. The only recommendation that came out of it...relief areas for pets in airports. So there seems to be many more things that need to be done. What changes would you like to see from the DOT to help improve passenger's rights?
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